Job Description:
The Gravity Vault is looking for an outgoing and energetic individual with a strong work ethic to join our team as Manager of our Upper Saddle River location. The Manager will oversee the daily operations of the facility and manage the gym’s staff. As the face behind the desk, the manager is also one of the primary points of contact for all groups and events held at the facility. Our ideal candidate will strive to create a positive and inclusive climbing environment for climbers of all experience levels and have fun while doing it.
Position start date: On or around April 1, 2024
Job Responsibilities Include:
-Be the on-site expert on all programs and options to climb with The Gravity Vault
-Ensure company and brand-wide standards are met and all employees comply with policies and procedures on programming, cleanliness, and safety
-Train Instructors and Shift Leaders
-Oversee and plan staffing for events, classes, and instructor-led climbing options
-Provide excellent customer service to all of the customers
-Collaborate with General Manager on all hiring, terminations and performance documentation for all staff
-Keep the General Manager aware of any operational issues, including late shifts, accidents, etc
-Coordinate with the General Manager to strategize and set goals for the facility
-Plan and execute all location and brand wide events including but not limited to climbing competitions and member nights
-Create the weekly schedule to adequately meet the business needs of each gym while maintaining sensitivity to employees’ work/life balance
-Proactively manage the staffing pool by forecasting future changes in workload and staff availability to determine the need to hire staff in a timely fashion
-Promote the company through public relations efforts by creating and maintaining local relationships and by sponsoring and/or participating in community events
-Oversee internal and external Marketing communications
Requirements:
-Must be a minimum of 18 years old
-Minimum two years management experience in a climbing gym, fitness facility, retail setting or hospitality industry
-Excellent verbal and written communication skills
-Self-motivated with excellent time-management skills and the ability to juggle and prioritize multiple tasks
-Willingness to be hands-on, work independently and as part of a team
-Ability to give and receive feedback
-Ability to be critical of details and ensure matters are addressed promptly
-Valid CPR and First Aid Certification required by first day of training
-Working knowledge of POS Systems, G Suite and scheduling applications preferred
-Indoor / Outdoor climbing experience is a plus
-Full time Tuesday- Saturday schedule, with flexible evenings and weekend availability
Compensation and Benefits:
-Paid Time Off (PTO)
-Company-paid holidays: closed Thanksgiving, Christmas Eve, Christmas Day, Easter Sunday
-Eligible for health benefits
-Complimentary Multi-facility Gravity Vault Membership
-Discounted monthly friends & family membership
-Discounted monthly guest day pass for friends & family
-Access to pro-deals through our outdoor industry partners
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